Black screen at the game launch

Community Technical Support Crashes, Connection, Update Problems & Advice
1

Depuis la dernière mise à jour, j’ai noté une latence entre le moment où je lance le jeu et celui où j’arrive sur l’interface pour se connecter, cela se matérialise par un écran noir qui dure bien 20 à 30 secondes.

Since the last update, I noticed a latency between the moment I launch the game and the one when I arrive on the interface to log in, which is reflected by a black screen that lasts 20 to 30 seconds.

2

This appears to match the newer reports of an extended black screen before the login interface, rather than a complete failure to launch. Several users have reported the same 20–60 second delay after recent updates.

The most useful current test is to compare renderers:

  1. Time the startup on DX12.
  2. Switch to DX11, fully restart the client and time it again.
  3. If DX11 removes the delay, keep it as a temporary workaround and add the result to the existing loading-delay report.

Please include the exact client build, GPU and driver version, DxDiag, and the .clog from a delayed DX12 launch. Avoid repeatedly deleting caches unless the logs or an official troubleshooting step specifically point to them; reproducible DX11-versus-DX12 timing is much stronger evidence for the developers.