Please consider my case regarding the blocking of my account under paragraph 3.2.
I do not understand why I was banned for using cheats and third-party software, as I have never used these programs. Is it possible that I was banned by mistake?
…
No one on the forum will be able to help you with a ban of this kind.
If you suspect your account was used by someone else to commit any forbidden actions, please contact Support, if possible with proof for other, unusual login locations. You can find support and instructions on how to contact them here: https://support.gaijin.net/hc/en-us/articles/360000262858-How-to-submit-a-support-request
Try looking for suspicious logins. Maybe your account is compromised. My account was compromised through gaijin account, my steam had 2FA and strong password, but my gaijin account didn’t have 2FA and weak password. Hacker got into my account through Gaijin and played the game with cheats through Gaijin Launcher and I got banned. Luckly I had notified support of my account getting hacked before I got banned and they revoke the ban.