Dear Gaijin Support Team,
Greetings to Gaijin and the War Thunder community,
I am writing to express my concern and seek clarification regarding the suspension imposed on my War Thunder account. I have dedicated countless hours to this game, amounting to thousands. I was deeply disheartened to learn that my account was banned for “unsportsmanlike conduct” and violating section 3.2 of the End User License Agreement (EULA), specifically section 3.2.3.
I want to emphasize that I have always played War Thunder fairly and have never used any cheats, mods, or any other software that would automate or alter the gameplay. I have a passion for history and games with a realistic touch, as well as the diverse gameplay, which is why I am so engrossed in this game. I have invested a lot of time, effort, and, of course, money into my account. I have been playing this game since my childhood.
I have already contacted support regarding this issue, but the response I received did not provide any specific details or evidence of the alleged misconduct. However, I was not informed of any specific actions or evidence that led to this ban. Furthermore, for the past two months, I have been playing with an injury to my right hand, so I have been using only my left hand, occasionally playing with both hands, which has affected my gameplay performance. This adds more confusion and raises many questions.
Given my long-standing commitment and genuine passion for War Thunder, I respectfully request a thorough review of my case. I hope to receive a detailed explanation of the specific reasons for my ban and any evidence supporting these allegations.
On my part, I am willing to provide any necessary information to establish the truth. Excluding the possibility of my account being hacked, I have taken maximum care for the security of my account and have done everything possible to ensure its safety.
Thank you for your understanding and the time you have devoted to my concern. I look forward to a proper response from the Gaijin support team and the War Thunder community.