not sure where the right place for this is sorry, tried to send a message to a game master on official forums but it wouldnt let me
i logged back into war thunder recently and noticed that all my friends had been deleted and someone had created new presets in Chinese, I should of raised a ticket when i found out but forgot.
Game masters don’t handle game bans, only chat/name/teamkill bans from what I know. If it’s a full on account ban, then you should get a support ticket (which can be found in the link below :))