Ban appeal/Cant PM GM's because of lack of activity but banned close to a year ago

Community Technical Support
1

Title says it basically.
I was hacked about this time last year and i was able to get it all figured out then and i monitored my email and gaijin.net account for a few days after i got passwords changed it all seemed to be ok and the problem wasnt a problem anymore.
With the new update and the fa18 being my favorite plane i was going to hop in and start the grind again.
but it says ive been permanently banned for eula violation of 3.2 and 3.2.3
Anyways i cant pm a gm to get this figured out because i dont have enough activity. since i havent played since 3-24-24 or something like that.
i dont really know what to do so hopefully someone can help!

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Not on the forum. See below - that might help.

➤ To request help regarding a Chat Ban, please contact a Game Master via Forum PM.

➤ To request help regarding a Name related Account Ban, please contact a Game Master via Forum PM.

➤ In case you suspect someone else took control over your account (and got it into trouble…) please contact Support .

➤ To request help regarding Finance related Game Bans (“negative credit card balance” issues) please contact Support .

For detailed information on how and when to report a player in-game for observed or suspected forbidden behaviour, please refer to this Guideline .

Please note that any issues that do not fall under the above mentioned cases can not be addressed by the Game Master Team.

Please remember also: People often undervalue the use of 2-step-authorisation. A well protected account is important to prevent someone can get illegal access to it and get someone into trouble.

Even if that happens, the responsibility for the accounts security lies always with the owner of the account, meaning that if the players don’t protect their accounts, they might have to face the consequences if their accounts are used to perform illegal actions by others…

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Ok yes i have put a ticket into Support hopefully they can do something about it, would be a shame to get hacked and then banned with over $1000 spent on the account haha. thank you for commenting and being helpful!

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