Account transfer

I know people have been having problems with the wait for transfers. I personally have been waiting a month and a half and finally last week got a response. However it said to contact Gaijin to start the transfer. Is it better to respond to that vs creating another ticket. I did previously within the month and a half and just kept getting the “dont make other tickets”. But I’ve been trying to be as patient as others but having friends do the transfer all at the same time and theirs was done within a week and mines been this long. Thanks for the suggestions.

i was just told today after sending a support ticket that is impossible to transfer any progress or purchased vehicles or anything for that matter? what the heck?