Account reactivating.PLEASE HELKP ME

My account is frozen.For verification, I should provide an invoice ID, Order ID or Transaction ID. Because the game is free and I didn’t buy it, I don’t get it in the order history.I contacted Microsoft support and they gave me an order number.Why is this not accepted? Pictures are attached
SmartSelect_20231124_161320_Gmail
SmartSelect_20231124_161503_Gmail
SmartSelect_20231124_161542_Gmail