Account banned

hi there I hope you are well.
My account was banned in the game War Thunder. I contacted technical support and changed my name as they requested. I contacted them after changing the name yesterday and they told me
Unfortunately, our Customer Support is not engaged in any investigations of in-game violations and doesn’t penalize violators but in such situation, you should contact our GM
My id 162513929
I tried to message GMs but always got refuse because it need to activate my game

Greetings. If your account got blocked, that means GM’s cannot help you, as they only do chat/name/teamkill bans. Only support can help you, which you can find out here. Please do have patience with the support: Who is who and Reporting Procedure - #4

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