Same. I made my ticket Feb 27 still nothing but the common 'forwarded to relevant specialist".
I was frozen for almost two or three weeks
Imo they need to halt the account transfers again. Its clearly showing they were not ready as they thought they were. I was understanding when it had been a month but now since its been two months I’m a little frustrated because I would like to get my account transferred before the VE day sales but idk now, it seems like they are too overwhelmed.
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If they halt it its gonna just get worse, every week without the service means a longer queue when re-enabled. Imo they just need to chew through it at whatever pace. Pace was supposed to be faster since the supposed delay was for “a more automated process” and yet people get their account frozen for 3 weeks so it’s most likely still 100% manual and slow. If they have to halt it cause the list gets longer than the speed of processing then i think they should at least honor the current queue that has been already “forwarded”. They could make this a special occasion where the first 500 people in the list get it every 2 months or make it a small fee to unlink. Also telling me " yes it’s still in the thousands" is not that much transparency, no sh*t chief people are waiting 90 days ofc it’s in the thousand, I’m talking about a public list or at least a number in line so you can check every day how many people are ahead of you and how many are processed instead of pondering what the heck is going on here on the forum. just food for thought. if they halt this and not honor “forwarded” accounts I’ll be extremely mad. keep up the hard work.
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I agree with “Also telling me " yes it’s still in the thousands” is not that much transparency, no sh*t chief people are waiting 90 days ofc it’s in the thousand". I’ve waited almost a year ever since I switched to pc. now I got to wait 90 days and top of that I’ve even heard of people getting theirs done before me when they had made a ticket almost a month after I did. if that’s true it sounds like they are just doing peoples accounts at random.
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I finally started the transfer process today and had my account frozen. But I didn’t receive an email like I heard other people did. Any way to tell when the transfer is done because I don’t know if I’ll receive the completion email either. Right now I’m on a steam alt account. Should I just reset my password for my main account now?
I worry that the lack of full transparency is related to this “random” occurrence; what if there are “preferential routes”? it sounds bad, but at the same time, I already said I would pay for this, so why am I not given the opportunity to pay the employee and get a personal chat with live updates on the matter? sounds like a lost opportunity. but to get people to jump ahead of you atm is strange. Are you sure you did not reply after the “forwarded” message and had the email verified along with all the prerequisites like leaving the squadron and spending get? on that note, i have left my squadron but now realize i will be playing more than 60 days without a squadron for no reason, i thought of re-entering for 1 or 2 months but i worry that the moment i get near the “frozen period” i will get skipped cause i appear in a squadron, there should be a warning email to tell you to finalize the steps instead of waiting 90 days with no info.
I left my squadron the moment they sent me a support ticket reply confirming that my account was ready to transfer and be frozen. I started my ticket for account transfer on March 18th and got the reply to freeze it yesterday.
My console account on the website was no longer frozen. I never got the email for the initial start of the process or the finalization of the transfer. I reset my password and was able to log into the website. Am I safe to log onto the game itself?
Yea see I started my ticket on Feb 26 and got the reply of being forwarded on the 27th. Still have yet to get any email or notification of them asking me if I’m ready to start the transfer process. This is getting to be some BS
Why are you so fast? I’ve been frozen for three weeks and I’m still frozen
I realized that my freeze time was longer than anyone else’s
Is that normal?
I don’t know, my freeze time was only about 21 hours. But i wasn’t getting emails from Gaijin support so I didn’t see that we weren’t supposed to reset the account password until given the all clear. Luckily, the transfer was completely done and my account was ready to go I guess because nothing was missing and it worked out fine.
This is so crazy that I’m starting to wonder if I’m just mistakenly blocking the April script or if there’s a real transfer going on
Is this still on? Im gonna finish my work shift soon but when im home I’ll try start the process to transfer. Havent played WT in years (like 2018, started on PS4 last event I recalled was getting the P.40 Leoncello) but I really feel like playing it again on PC. I hope this will go well and swimmingly before V-E Day 😭
@gromvoiny
Alright, wish me luck. I really want to try out the WT Marketplace and be able to buy the latest packs and stuff. But I also don’t want to lose any of my old (and very rare) tanks. Just started it now. 🙏
This the email i got:
Rares (Gaijin)
Apr 29, 2024, 18:38 GMT+3
Hello.
Thank you for contacting Gaijin Customer Support.
Your request has been forwarded to the relevant specialist for further investigation and resolution of the issue you have described. Unfortunately, due to the large number of account transfer requests, our response time has been increased and may take several weeks.
Please note that adding new responses to this request or creating additional requests for the same issue will only push this request to the back of the queue, increasing the waiting time for our response.
Please wait for our response.
Best regards,
Support Specialist (ISL)
Ok, thats fine i can wait. Theres always the Sunmer Sale anyways. :v
Wish me luck 😭
I wish you the best of luck man, I’ve had this same message ever since Feb 27th and still haven’t said anything back to me, but again best of luck to you.
Good excuse for me to invest my time into other games. ;D
… i still like WT, no worries but ill be patient and use this time to play other games I guess :v
Today is day 72