My account is banned

My account has been suspended because it says I used cheating software.

However, I am absolutely certain that I have never used any cheats. My account was created in 2014, so it has been 10 years. I have no reason to use cheating software. I am also sure that the ban was caused by a hacker attack on my account. I living in Taiwan.

I tried contacting support and provided all the documents that could prove my innocence, but it was to no avail.

I think it’s time to quit this game. Ten years of time have turned to ashes. I no longer have the motivation to play again.

This is the first time I have ever felt so powerless.

Heya. If you think someone “took over your account” and got your account blocked because of it, then please go visit this page here Who is who and Reporting Procedure - #4 and get a support ticket.