My account has been banned by mistake, please HELP!

[kyebliss]

Hello, this is my first post and god I hope someone can help me.

I’m a ps5 user and have been playing war thunder for over 7 years but I tried to log in and play today and I have been met with a message saying I have been permanently banned due to using malicious software. I don’t know how and would never even attempt to use anything of the sort, there must have been some mistake somewhere.

Please can someone help me or put me in contact with someone who can, many tanks.

[Uncle_J_Wick]

You might consider using my template:

@Uncle J Wick@live

Due to the high number of similar threads i recommend using this template. A structured request increases efficiency and effectiveness to the next level.

So if your account got banned - consider trying this:

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Introduction (use both):

1. I have been playing wt since ____ (insert year) without having ever used any kind of forbidden mods / cheats.
2. Why would i risk my account being banned due to such cheats? I invested ____ (insert invested real money) in wt - so cheating would make zero sense.

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Possible explanation / why the ban is not justified as (chose just one):

1. I was abducted by aliens some time ago and it looks like they extracted the wt login data from my mind. Maybe their attempts to play wt triggered your anti-cheat detectors. I would never cheat on purpose.
2. Since my last transaction with a Nigerian prince (i tried to help him) other strange things happened to various other games or accounts, maybe i got hacked. I would never cheat on purpose.
3. I caught my stepfather / mom / older or younger sibling on several occasions using my computer without my permission. Maybe they are responsible. I would never cheat on purpose.
4. I have a very bad internet connection, maybe the artificial speed boosters were falsely classified as cheating software. I would never cheat on purpose.

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A heartwarming plea for a ban revoke rounds this up:

1. I kindly ask you to revoke this ban as it is obviously a mistake by gaijin, simply because I would never cheat on purpose.
2. Even if it turns out that a 3rd person used a cheat on my account - i am innocent as I would never cheat on purpose.

[kyebliss]

Thanks for the response, do you recommend I start a new post with this template or can I edit this one? Apologies for the more than likely stupid question but like I said this is my first time on the forum and I’m not sure what the standard procedure is.

[Uncle_J_Wick]

sry man - my first reply was a prank.

In case of account bans you need to open support ticket…

[kyebliss]

It’s no problem honestly I’m in a bit of a panic so it didn’t fully register, would you mind telling me how I go about opening a support ticket. Thanks.

[Necronomica]

Who is who and Reporting Procedure

➤ To request help regarding a Chat Ban, please contact a Game Master via Forum PM. ➤ To request help regarding a Name related Account Ban, please contact a Game Master via Forum PM. ➤ To request help regarding a Team Kill related Account Ban, please contact a Game Master via Forum PM. ➤ In case you suspect someone else took control over your account (and got it into trouble…) please contact Support . ➤ To request help regarding Finance related Game Bans (“negative credit card balance” iss…

[Surbaissemaxxing]

Heya. If you got a chat/teamkill/name ban, then please contact GM’s. If its a full on ban, then please contact support. The link posted above by Necronomica gets into more detail :)