Error with purchasing golden eagles and still getting billed

[Captain_tiggles 2]

I just recently tried to purchase the 10000 golden eagle package and an error came up so I tried again and the exact same thing happened. having tried twice to no avail, I checked my bank account and it was billed twice. WHAT DO I DO???!!!!!! 

I have launched a support ticket and gaijin still hasn't gotten back to me.

[LinkXx 12]

I've had the same problem trying to purchase GJN on Friday. Submitted a ticked but still haven't heard back yet. Xsolla seems to be taking a dump or something. Billing you but not providing the item.

[Captain_tiggles 2]

6 hours ago, LinkXx said:

I've had the same problem trying to purchase GJN on Friday. Submitted a ticked but still haven't heard back yet. Xsolla seems to be taking a dump or something. Billing you but not providing the item.

let me know how you go with it or if you hear back from them because this is complete xxxx.

[LinkXx 12]

I'll post here again if when this gets resolved. I don't want to have to do a chargeback but...

[SusComySpy 6]

This very thing happened to me about a month ago. I was charged twice when attempting to purchase Gaijin currency but received nothing. It said my card was declined but charged it anyway.

HOWEVER...to Gaijin's credit my account was immediately reimbursed the next day for the full amount. And I hadn't said a word about what happened to anyone yet.

 

I guess they noticed the error & corrected it