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Hot Tracks game freeze and crash after aircraft crash/explosions [8111000A]


Ever since the "Hot Tracks" update the game freezes up and then crashes with Critical error [8111000A] on aircraft crashes/explosions. Turning "Full Client" off does not help with this one.
This new bug has rendered the game pretty much unplayable again on Mac.


This can be reproduced perfectly fine in test drive too simply take out an airplane and crash it.


Note: The freeze/crash also happens if a airplane crashes in sight while playing tanks. After the crash the game will crash again if re-joined most of the time.


UPDATES

  • 29.12.2020 updated to MacOS Big Sur 11.1 behavior is unchanged
  • 31.12.2020 update game to 2.3.0.62, NOT FIXED
  • added more clogs

 

 

Screen Shot 2020-12-26 at 18.38.26.png

 

Screen Shot 2020-12-26 at 18.29.11.png

2020_12_26_17_54_37__26418.clog

Screen Shot 2020-12-27 at 03.54.56.png

2020_12_27_03_17_57__14876.clog

Screen Shot 2020-12-27 at 04.19.10.png

2020_12_27_04_14_52__19943.clog

2020_12_31_03_09_25__64900.clog

Edited by GarryPowers
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On 26/12/2020 at 11:45, GarryPowers said:

This can be reproduced perfectly fine in test drive too simply take out an airplane an crash it.

 

EDIT: Updated to Big Sur 11.1 behavior is unchanged

 

Thanks.

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On 27/12/2020 at 04:45, GarryPowers said:

Ever since the "Hot Tracks" update the game freezes up and then crashes with Critical error [8111000A] on aircraft crashes/explosions. Turning "Full Client" off does not help with this one.
This new bug has rendered the game pretty much unplayable again on Mac.


This can be reproduced perfectly fine in test drive too simply take out an airplane and crash it.

I'm not getting this on my MBP.... tried the test drive method you suggested, just get the below screen, and haven't had it in games either. I've had full client on, graphics on medium. Maybe it's to do with your E-GPU?

 

Screen Shot 2020-12-14 at 11.39.06 am.png

Screen Shot 2020-12-31 at 7.02.23 pm copy.jpg

2020_12_31_18_58_45__1931.clog

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I have the same issue. It's like clockwork in RB. You can easily trigger it in a test flight (crash a Bf-110 C-6 into the ground)

 

Full client or half client...doesn't fix it. Even tried a fresh install. Been doing the WINTER event (no aircraft).... crashed the client A LOT.

 

MBP 16", AMD Radeon Pro 5500M, 32MB RAM, macOS 11.1

 

 

I did notice when I switched to AB for my last 'Mark of Distinction' that exploding aircraft (mine or others) didn't seem to crash the client.

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All feedback good.

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10 hours ago, ADORABLE_QIN said:

I got the same issue with my MBP 16 5500M(4G) 16G RAM.

This bug makes me upset every time I'm going to get a kill. This issue repeats over and over again. And uncheck Full client doesn't help.

What is your full system info?

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Thanks for all the good work Pony, highly appreciated !

 

I am experiencing exactly the same as GarryPowers indicates. I am playing tanks only and game freezes at airstrikes and plane crashes when in (relatively) close range. This happens both in full client mode as well as when full client mode is ticked off. After restarting the game I am usually able to re enter the same battle, but like Garry says, game freezes again (and again and again). I have experienced 4 freezes in same battle. After restarting computer I am able to play again. All my game freezes are related to plane crashes and/or airstrikes with big explosions and lots of fire. I have also submitted this to Gaijin support (supported by many clog files). Issue #1016690.

 

I am on game version 2.3.0.64 and I have a brand new iMac (dec. 2020) with above minimum requirements specs

 

Pls let me know if you need more additional info

1232253393_Schermafbeelding2020-12-10om2

Schermafbeelding 2021-01-06 om 13.23.51.png

2021_01_06_12_55_49__12052.clog DD0FDAAF-F7B7-4398-BAAC-271C30CE2790.dmp

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Same here, every time a plane crashes within explosion render distance the game completely crashes, and sometimes it takes the whole computer along with it.

Changing video setting does not affect the issue.

Mac Pro, AMD Radeon Pro W5700X 16 GB, 192G RAM, macOS 11.1

1395136427_Screenshot2021-01-10at16_57_0 edit: I have tried looking at a replay of a game that crashed, and the replay has the same effect 

Edited by PeterF98
New info
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Adding to existing.

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Thank you for updates.

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hi Pony,

Another game freeze (fatal error). This is the first time I experienced a game crash/freeze after a (close range) kill by a tank. But there was a big explosion. Pls find enclosed files.

Any news from the devs on this game crash/freeze issue ? Does it help to post files on all the crashes? I don't want to overload you with files but anything that helps in fixing this bug....

cheers, JP

Schermafbeelding 2021-01-20 om 11.51.55.png

2021_01_20_09_31_12__80359.clog bpreport.log 61E5C21E-F6CF-48D5-BAC6-A244A375D46D.dmp

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I also experience this, but I noted it do not apply for every aircraft in the game. You can play almost without this issue on low tiers.

 

Planes that I identify with this issue (will make the game crash on every shot down/crash/destruction):

- Do335 b2

- P40 Family (not sure if all apply)

- A-7D Corsair II

- Ro.57

- Hawk III

- AU-1

- Ju 87 R

- pending to add more...

 

The higher the tier the more prone you are to experience this.

Edited by FerdinandTank
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12 hours ago, JP_NL said:

Any news from the devs on this game crash/freeze issue ?

Not yet.

1 hour ago, FerdinandTank said:

You can play almost without this issue on low tiers.

Does seem to be a trend, but data insufficient.

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The only plane that works 85% of the time for me is La-5F. Boats are almost always ok. They rarely seem to crash the game for me.

I get crashes about 50% of the time with Bf 109 F4/trop.

 

Every other plane will crash. Almost guaranteed. F-84, P-47, A-36, Spitfire Mk. Ia, etc.

This is a game breaking issue. Not updating players is unacceptable. 

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1 hour ago, JP_NL said:

I am not allowed to upload clog file (don't know why it is so large)

Restart game between each match, the CLOG file is smaller.

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On 20/01/2021 at 16:38, FerdinandTank said:

Planes that I identify with this issue (will make the game crash on every shot down/crash/destruction):

- Do335 b2

- P40 Family (not sure if all apply)

- A-7D Corsair II

- Ro.57

- Hawk III

- AU-1

- Ju 87 R

- pending to add more...

You can add F6F-5, A-36, and Bf 109 F4/trop also add F-84-G (all variants), Firebrand, Bf 109 E3, Bf 109 E4

Edited by fish_outta_water
added additional aircraft that don't work
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hi Pony, 

Thanks for the information: will do.

 

I just recently found information on the Gaijin website on the 8111000A freeze error. To my big big big surprise this was posted 7 years ago. Not weeks or months... YEARS ! I find it very hard to believe that there is a technical issue which can not be solved in 7 years unless there is no priority to solve it. Sorry to show my frustration, but I am very very disappointed by the way Gaijin is handling this whole game freeze issue. I have submitted information to Gaijin support and to the forum. But there was never a reaction by Gaijin that they were sorry for the inconvenience (and willing to think about some sort of compensation - after all with a premium account I am paying for a malfunctioning product), that the dev team is working on a solution an that the expected time line is X weeks.

 

Do you have any information on when this issue will be solved ? Do you have an idea how we can speed this up and/or grow some sense of urgency at the Gaijin dev team ?

Thank you in advance and best regards,

Joost

 

Schermafbeelding 2021-01-26 om 21.31.50.png

Schermafbeelding 2021-01-26 om 21.32.13.png

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On 29/01/2021 at 02:57, JP_NL said:

To my big big big surprise this was posted 7 years ago. Not weeks or months... YEARS !

The message is a generic messages for certain types of issues.  Not an indication of a persistent bug.

Note the instructions are for Windows.

17 hours ago, fish_outta_water said:

Can I get the money back for my premium time?

Send Customer Support a letter.

Tell them the issues are known, but there is no fix. 

Also say you meet all the hardware and OS requirements.

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